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Privacy Policy

1. Introduction

GlucoCoachAI LLC ("Company", "we", "us", or "our") operates GlucoCoachAI and the website located at www.glucocoachai.com (collectively, the "Service").

PLEASE READ THIS PRIVACY POLICY (“Privacy Policy”) CAREFULLY. THIS PRIVACY POLICY DESCRIBES THE WAYS WE COLLECT, PROTECT, USE AND STORE YOUR INFORMATION AND DATA.

By using the Services, you consent to the collection, use and disclosure of Information as set forth in this Policy now and as amended.

 

We may periodically update this Privacy Policy. Changes will be reflected by revising the effective date. Please review regularly.

 2. What Information Do We Collect

2.1 Information You Provide Directly

We collect personal information you provide, including:

 

• Name  

• Phone Number  

• Email Address  

• Shipping & Billing Address  

 

Additional Profile, Health & Wellness Information:  

• Diabetes type  

• Date of diagnosis  

• A1C value and date taken  

• Typical fasting glucose  

• Diabetes medications  

• Monitoring method  

• Activity level, sleep habits, preferences, goals  

 

User-Submitted Data:  

• Glucose entries, meal logs, restaurant selections, weight, wellness metrics  

 

Photos & Images:  

• Meal photos and other images you upload  

 

AI-Generated Insights:  

AI-generated outputs are for informational purposes only and should not be used for medical decisions.

 

2.2 Information Collected Automatically

 

Website & Device Information:  

• Browser, device, network info  

• IP address (for security and geolocation)  

• Pages viewed, clicks, scrolling, timestamps  

 

App Device & Usage Information:  

• Device identifiers  

• Crash logs, diagnostics  

• Performance metrics  

• Interaction patterns, session length  

 

2.3 Derived Insights  

We may draw conclusions from collected data, such as estimating approximate location via IP address.

 

2.4 Location Information  

GlucoCoachAI may access your device’s location only when you choose to share it within the app. This may include precise coordinates and general location information. Location is used solely to provide relevant responses, such as identifying nearby restaurants or tailoring content.

 

We do not collect location in the background and do not access location without your explicit action. You may disable location permissions at any time in your device settings.

 

We do not use location data for advertising, do not track you across apps or websites, and do not sell or share location data.

3. How We Use the Information

We use your information for:

 

• Providing & supporting services  

• Communication & support  

• Personalization & security  

• Service enhancement & analytics  

• Compliance with legal obligations  

 

Subscription & Payment Information:  

GlucoCoachAI offers auto-renewing subscription plans processed exclusively through Apple’s App Store or Google Play. We do not collect or store credit card or payment details. Billing, renewals, and cancellations are managed through your App Store or Google Play account.

 

AI-Generated Content Disclaimer:  

Some features provide AI-generated responses. These are for informational and educational purposes only and must not be used for medical decisions. Always consult a licensed healthcare provider for medical advice.

4. How We Share Your Personal Information

We may share data with:  

• Third-party service providers (hosting, support, email delivery)  

• Legal authorities when required  

• Security & fraud prevention partners 

5. Links to Third Parties  

Our website may include external links. Their privacy practices are governed by their policies.

6. Cookies & Tracking Technologies

Cookies used include:  

• Functional & required cookies  

• Analytics cookies (with user acknowledgment)

Users may disable cookies in their browser settings.

7. Data Retention

We retain personal data as long as necessary for business or legal purposes.

8. Children 

Not intended for individuals under 18. We do not knowingly collect data from minors.

9. Your Rights

You may:  

• Update account info  

• Request access or deletion  

• Request data export  

• Transfer your data  

• Withdraw consent  

• Appeal decisions  

• Opt out of marketing communications  

 

Account Deletion:  

Users may delete their account and data in-app or by contacting support@glucocoachai.com. Deleted data will be permanently removed unless retention is legally required.

10. Newsletter Privacy  

You may unsubscribe anytime by contacting support@glucocoachai.com.

11. Data Breach Procedures  

We will notify affected users and authorities in compliance with applicable laws.

12. Privacy Policy Changes

We may update this Policy. Significant changes will be communicated.

13. GDPR Privacy  

Applicable to individuals in the EEA, UK, or Switzerland. Outlines rights including access, correction, objection, erasure, data transfer, and withdrawal of consent.

Contact Us

For questions about these Terms, contact:

support@glucocoachai.com

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